WARRANTY
Warranty Coverage:
To evaluate warranty repair eligibility, your product must be assessed by an Authorized Repair Center. Please be aware that you are responsible for all costs associated with sending the product to the repair center, including packaging, shipping, and any applicable taxes. The Authorized Repair Center will determine if the damage is covered under INNOVATOR's warranty. The outcomes may include:
- If the damage is covered and the product can be repaired, INNOVATOR will handle the repair or replacement costs. Some repair centers may charge additional fees.
- If the product is covered under warranty but is no longer available for replacement, INNOVATOR will notify you via email and provide a comparable replacement at no additional cost.
- If the damage is not covered but the product is repairable, you can choose to have it returned to you without repairs or repaired at your expense. Return shipping costs will also be your responsibility in either case.
- If the product cannot be repaired and is not covered under warranty, you can either request its return at your expense or authorize the repair center to dispose of it. This will be communicated to you via phone or email.
You can deliver the product to the Authorized Repair Center either in person or by shipping it. If you choose to ship, we recommend using a service that provides tracking information.
Exclusions:
This warranty applies only to products manufactured by or for INNOVATOR and identifiable by the INNOVATOR trademark or logo. It does not cover non-INNOVATOR items, even if sold or packaged with an INNOVATOR product.
Other exclusions include:
- Damage from normal wear and tear.
- Damage resulting from accidents, neglect, misuse, or abuse.
- Cosmetic damage, such as scratches, dents, or stains, that do not impact the product’s functionality.
- Damage caused by exposure to extreme environmental conditions, liquids, or gases.
- Damage resulting from handling by third parties (e.g., airlines, hotels).
- Products modified without prior authorization from INNOVATOR.
- Products with altered, removed, or mismatched serial numbers.
For electronic components, the following are also excluded:
- Improper or unintended use of electronic components.
- Alterations or repairs made with unauthorized parts or by unauthorized service providers.
- Faulty installation of third-party components.
- Battery-related issues, including wear on lithium batteries within electronic components.
Additionally, labor costs and damages caused by unauthorized repair or service are not covered.
To the extent permitted by law, any implied warranties are excluded. This warranty is limited to the value of the product. Product specifications may change without prior notice. Locks are designed only to prevent accidental opening, not theft or unauthorized access. Inspect your product immediately after handling by third parties. In case of damage during transit, file a claim with the carrier as soon as possible, ideally before clearing customs.
This warranty grants specific legal rights, which may vary depending on your location. Other rights, including the exclusion or limitation of implied warranties or incidental damages, may also apply depending on your jurisdiction.