RETURNS AND EXCHANGE POLICY
Returns & Exchanges
We (Innovator / Adam Hermanos Ventures Inc.) accept returns and exchanges of products only in the case of "defective products" or "delivery of products different from what you ordered."
In the case of defective products or incorrect delivery, please contact the customer service within one week after the product arrives.
When the product arrives, please be sure to return the documents (delivery note, etc.) that were included with the product.
The replacement product will be shipped as soon as the returned product arrives at our company, we have confirmed that it has not been used, and we are able to prepare the corresponding product.
Please note that it takes about 10 days for the return from the customer and the delivery from our company.
Please note that we will only accept exchanges if the corresponding product is in stock.
Please note that if we cannot accept an exchange due to out of stock, etc., we will issue a refund.
When returning or exchanging products due to defective products, please be sure to contact us in advance and return them according to our instructions.
We can no longer accept Returns or Exchanges if:
- Products that are damaged or soiled due to the customer's responsibility
- Due to customer's convenience (size does not match, color is different from customer's image, etc.) Please note that the difference between the color of the image and the color of the image will not be a reason for return.
- If there is no request for return or exchange in advance
- Items that have been used even once (items that have been clearly worn, not tried on)
- Products that have passed one week after arrival
- Items with missing tags or accessories
- Used, modified, processed, washed, or cleaned
- If the product has an odor attached to it by the customer (pets, cigarettes, cosmetics, etc.)
- Items that are marked as non-returnable, such as sale items
- If the condition at the time of return is significantly different from the condition at the time of delivery
- Products without packages (bags/cases)
- Products purchased outside of our online store
In the case of a return or exchange due to a defective product or incorrect delivery, we will pay for it, so please send it by cash on delivery.
*We are unable to refund the postage of packages sent by prepayment.
Refunds
For returns due to reasons such as being damaged at the time of delivery by our company or the delivery company, we will refund the product price, shipping fee, and cash-on-delivery handling fee (if cash-on-delivery is used).
In the case of credit card payment, we will change the settlement amount through the credit card company.
At the time of the refund procedure, if the initial billing has been confirmed due to the closing date of the credit card used, it will be withdrawn once and the amount used in the following month will be offset or refunded.
The refund method differs depending on the card company. Please check the amount on the statement issued by your credit card company.
If the initial billing amount for the order is withdrawn, the refund will be made in the next month or the month after next, depending on the contract information of the customer's card. please note that.
Since the refund method includes the customer's card information, we will entrust the subsequent processing based on the card company's regulations.
If you have any questions, please contact your credit card company.
In addition, it may take some time for the refund information to be reflected.